Alp N Rock Help Center

• What is your return/exchange policy?
• How can I start a return?
• How do I exchange an item?
• Can I send back items from different orders?
• When I can expect my return to be fully processed?
• I purchased an Alp N Rock item at a retailer. Am I able to return it to your online store?
• Can I return a final sale item?

See all articles in Returns/Exchanges →

• How do I access my welcome discount, and how can I apply it to my first order?
• Can I use multiple promo codes on one order?
• I forgot to apply my discount code at checkout. How do I apply it?
• An item is now on sale. Do you offer price adjustments?
• I just received a discount code - Can I apply it to an order I placed last week?
• What is Shop Pay?
• Why haven't I received any confirmation emails?

See all articles in Order Information →

• What are the shipping options you offer?
• Do you ship internationally?
• How do you package orders?
• When will my order ship?
• What should I do if my shipment is incorrect or arrives damaged?
• Why was my order sent with an adult signature required?
• Can I change my address?

See all articles in Shipping Information →

• Where are you products made?
• How do your clothes fit?
• How are your products cruelty free?
• Are your fabrics earth friendly?
• Are your products made of alternative wool?
• What is EcoVero™ ?
• What is PrimaLoft® and why do you use it in your jackets?

See all articles in Product Information →

• What are Alp N Rock Rewards?
• How do I join Alp N Rock Rewards?
• How do I earn rewards?
• Do my rewards expire?
• I just received a store credit as a gift from Alp N Rock, how can I use it?
• How do I redeem my rewards?
• What does VIP CX Concierge get me?

See all articles in Alp N Rock Rewards →

• Do you know what products are available at retail stores?
• How can I contact Customer Service?
• How do I reset my password?
• Will you make more of the sold out styles?