If you have not received a confirmation email regarding your order, exchange, or return, it may be due to one of the following reasons:
Check your spam, junk, or promotions folders: Depending on your email provider, our emails may be filtered into these folders by mistake.
Incorrect email on file: If the email associated with your order is incorrect, please contact our Customer Service team at customerservice@alpnrock.com, and we will assist you right away.
Unsubscribed from communications: It is possible that you have unsubscribed from all Alp N Rock emails, and messages regarding your order are being blocked. If you believe this may be the case, please let us know. We will investigate and work with you to find alternative ways to provide your order information.
If you believe any updates or corrections are needed for your email address, please reach out to us, and we will ensure it is updated promptly.