Order Information
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How do I access my welcome discount, and how can I apply it to my first order?
To access your first-time welcome discount, please check the inbox of the email you used to subscribe. Look for the email titled “Welcome to Alp N Rock!”, which contains your exclusive discount. If you do not see this email, kindly check your spam, junk, or promotions folders, as it may have bee... -
Can I use multiple promo codes on one order?
We only allow one discount code applied per order. Discount codes are valid on full-priced items only and cannot be combined with sale items or other promotions. -
I forgot to apply my discount code at checkout. How do I apply it?
If you forgot to apply a discount code to your order, please contact us promptly with your order number and the discount code. We would be happy to apply the code to eligible items and refund the difference. Kindly note that discount codes are valid only on full-priced items and cannot be applie... -
An item is now on sale. Do you offer price adjustments?
If an item in your order goes on sale within 7 days of your purchase, we are happy to offer a price adjustment on eligible items. Please note that items purchased using a discount code are not eligible for price adjustments, as discount codes cannot be applied to sale items. Prices are subject t... -
I just received a discount code - Can I apply it to an order I placed last week?
Unfortunately, discount codes received after an order has been placed cannot be applied retroactively. However, the code may be used on your next order for eligible items. -
Shop Pay is a secure, fast, and convenient checkout option that allows you to complete your purchase using saved payment and shipping information. It streamlines the checkout process, so you can shop quickly and effortlessly. All transactions are fully encrypted to ensure your information is safe...
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Why haven't I received any confirmation emails?
If you have not received a confirmation email regarding your order, exchange, or return, it may be due to one of the following reasons: Check your spam, junk, or promotions folders: Depending on your email provider, our emails may be filtered into these folders by mistake. Incorrect email on fi... -
We understand that plans can change. Once an order has been placed, we’re unable to cancel it as our team begins processing orders quickly to ensure timely delivery. Once your order arrives, you’re welcome to submit a return or exchange in accordance with our return policy. If you have any que...