Holiday Season & Gift Return Policy
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Can I return a gift I received?
Yes. Gifts can be returned or exchanged within 14 days of delivery, and the same eligibility rules apply based on the discount the item was purchased at. How to start a gift return: open the Returns Portal and select the Return a Gift option, then follow the guided steps... -
Holiday Shipping & Returns Update Orders placed between October 23 and December 25 qualify for our extended holiday return period. Eligible orders may be returned for only store credit or exchange through January 8. If you would like a refund to your original form of pa...
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How long will my order take to ship during the holidays?
Orders normally process in 1 to 2 business days depending on volume. Your tracking email is sent when the label is created at our warehouse. Carrier scans can take an additional 24 to 48 hours to appear during peak season, a tracking number showing no movement is normal. FedEx Two-Day orders pl... -
Is my item eligible for return?
Eligibility is based on the discount that was applied to that specific item at the time of purchase, not on what the item costs today. If you paid full price, or up to 29% off: you can return the item for a refund to your original payment method. If you paid 30% to 49% off: you can ex... -
When do I need to order to receive it by December 25?
To arrive by December 25 within the United States: | Shipping method | Order by | | --------------- | -------- | | Standard, USPS Ground, 3 to 7 business days | December 17th | | FedEx Two-Day, $29.95 flat | December 21st by 12:00 PM PST | International orders: Transit times vary by destin...