Shipping Information
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What are the shipping options you offer?
Domestic Shipping within the United States: When completing the checkout process, you will have the option between two shipping options: Standard Shipping — USPS Ground (3–7 business days) Complimentary on orders over $295 before taxes and discounts are applied. Orders under $295 are subject to... -
Yes, Alp N Rock proudly offers international shipping to the countries available in the checkout dropdown menu. Once your destination country is selected, all applicable taxes and duties will be calculated and seamlessly incorporated into the total shipping cost at checkout. Upon payment, no addi...
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At Alp N Rock, we ship your items with care using polybags crafted from 100% recycled materials, ensuring your order arrives safely while thoughtfully minimizing our environmental impact.
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Our warehouse team works diligently to prepare and dispatch orders as quickly as possible, ensuring your pieces reach you with care and efficiency. Once your order is placed, we kindly ask that you allow 1–2 business days for the processing and packing of your order. During sitewide promotions an...
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What should I do if my shipment is incorrect or arrives damaged?
Incorrect Items If you receive an incorrect item in your order, we are happy to resolve this promptly. Please contact us with your order number and photos of the item received, and our team will assist you in arranging a swift correction. A prepaid return label will be provided for the incorrect... -
Why was my order sent with an adult signature required?
As your order exceeds $2,500, it is considered high-value and will require an adult signature upon delivery to ensure safe and secure receipt. Once your order has shipped, tracking information will be sent in a separate email, providing an estimated delivery window. Please note that all signature... -
Once an order has been placed, we are typically unable to update the shipping address as orders are processed quickly. You can use the tracking information sent to your email to contact the shipping carrier directly, who may be able to assist further.
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Can I change my shipping address after placing an order?
Once an order has been placed, we’re typically unable to update the shipping address as orders are processed quickly. You can use the tracking information sent to your email to contact the shipping carrier directly, who may be able to assist further. -
If your tracking shows as delivered, we recommend checking around your delivery location, with neighbors, or with your building management. Carriers may sometimes mark packages as delivered slightly before arrival. If you are still unable to locate your package, please contact us and we will as...
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Once your order has shipped, you’ll receive a shipping confirmation email with your tracking information. We recommend checking your inbox, as well as your spam or junk folder if needed. If you’re unable to locate the email, we’re happy to help.
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My Package says delivered, but I haven't received it
If your tracking shows as delivered, we recommend checking around your delivery area, with neighbors, or with your building management. In some cases, carriers may mark a package as delivered slightly before it arrives. If you’re still unable to locate your package, please reach out and we’ll b... -
When is an order considered "lost in transit"?
We ask to please allow 1–2 business days* for order processing, followed by 3–7 business days* for shipping. While we work closely with our shipping partners, occasional carrier delays may occur and can extend delivery beyond the estimated timeframe. In such cases, we kindly ask that you allow u... -
Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Please check your inbox, as well as your spam or junk folder if needed. If you are unable to locate the email, please respond to this and we’ll be happy to assist.