Shipping Information
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What are the shipping options you offer?
Domestic Shipping within the United States: When completing the checkout process, you will have the option between two shipping options: Standard Shipping — USPS Ground (3–7 business days) Complimentary on orders over $295 before taxes and discounts are applied. Orders under $295 are subject to... -
Yes, Alp N Rock proudly offers international shipping to the countries available in the checkout dropdown menu. Once your destination country is selected, all applicable taxes and duties will be calculated and seamlessly incorporated into the total shipping cost at checkout. Upon payment, no addi...
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At Alp N Rock, we ship your items with care using polybags crafted from 100% recycled materials, ensuring your order arrives safely while thoughtfully minimizing our environmental impact.
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Our warehouse team works diligently to prepare and dispatch orders as quickly as possible, ensuring your pieces reach you with care and efficiency. Once your order is placed, we kindly ask that you allow 1–2 business days for the processing and packing of your order. During sitewide promotions an...
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What should I do if my shipment is incorrect or arrives damaged?
Incorrect Items If you receive an incorrect item in your order, we are happy to resolve this promptly. Please contact us with your order number and photos of the item received, and our team will assist you in arranging a swift correction. A prepaid return label will be provided for the incorrect... -
Why was my order sent with an adult signature required?
As your order exceeds $2,500, it is considered high-value and will require an adult signature upon delivery to ensure safe and secure receipt. Once your order has shipped, tracking information will be sent in a separate email, providing an estimated delivery window. Please note that all signature...