Alp N Rock Rewards
-
Alp N Rock Rewards is our loyalty reward program, designed to give back to our community of customers. With every purchase, you'll earn cash back based on your spending, which you can then use towards future orders. Our program features three tiers: ANR Insider, ANR VIP, and ANR Ultimate. Each t...
-
How do I join Alp N Rock Rewards?
Joining Alp N Rock Rewards is effortless. Simply create an account with us, and you will be automatically enrolled. You can Sign up for rewards here! -
How do I earn store credit/rewards?
There are several ways to earn rewards, with the primary method being your purchases. Depending on your tier level, a percentage of cash-back rewards will be credited to your account automatically. You can view the different tier levels and their corresponding cash-back percentages on our Reward... -
Cash-back rewards earned from a purchase will be valid for 45 days from the date they are added to your account. The expiration date will be visible within your account and included in the email notification confirming your rewards. Store credit issued from a return does not expire and may be ap...
-
How do I use my store credit/rewards?
To apply your existing store credit, please ensure you have an account registered with the email used for your previous order. If you do not yet have an account, you can create one here. Once your account is set up, follow these steps to apply your store credit: Log in to your account on AlpNRo... -
What does VIP CX Concierge get me?
As a member of the Alp N Rock Rewards Program at the Insider, VIP, or Ultimate tier, all of your customer service inquiries are given priority handling. Your requests are routed to the top of our queue and are addressed exclusively by our Team Leads, ensuring a seamless and elevated support exper... -
Can I choose how much of my store credit to redeem?
At this time, no. Your full available store credit balance is automatically applied when you redeem your rewards, so partial redemptions aren't available. -
Do I earn rewards on gift card purchases?
No, rewards are not earned on gift card purchases or orders where the payment method used is a gift card. -
How do I add a wallet pass to my mobile device?
Open your account on your mobile device and select “Add to Wallet.” Your Wallet Pass will be created automatically for Apple Wallet or Google Wallet with your current store credit balance. -
I forgot to apply my rewards at checkout. Can I apply them after?
Store credit can only be applied before an order is completed. -
How do I view my available store credit? Log in to your account on our website. Click the person icon in the top-right corner to access your account. Select the Orders tab. Your current available store credit balance will be displayed there. How do I view my store ...
-
What happens to my rewards tier if my order is returned or cancelled?
If a refund or canceled order reduces your lifetime spend below your current tier’s requirement, your rewards tier status may change. You may be moved to the appropriate tier. -
What if I notice an issue with my store credit balance?
Email customerservice@alpnrock.com and we'll look into it right away. -
Wallet Passes are digital cards that you can add to your mobile wallet. They provide quick access to your store credit, making it easier to view and use your rewards. Open your account on your mobile device and select “Add to Wallet.” Your Wallet Pass will be created automatically for Apple Wall...
-
When will my store credit be added to my account
Your store credit is added to your account immediately after your order is placed. -
Where can I view my store credit balance and transaction history?
Log into your account at alpnrock.com/account. Your current store credit balance is displayed at the top of your account next to your profile icon. Click your balance to view your store credit history, including rewards earned, expired, and redeemed.