For the fastest service, email our team at customerservice@alpnrock.com or reply directly to any message from us.
Customer Care Hours: Monday–Friday, 8:00 AM – 4:00 PM PST
We handle support by email rather than by phone so we have your order details in front of us and a written record of anything we agree. You're welcome to leave a voicemail, but our reply will come by email — please include your email address and order number.
If your issue is time-sensitive, such as a shipping error or a package that hasn't arrived, mention that in your subject line and we'll prioritise it.
For immediate 24/hour reply please use our Chat with Us! Ai Agent located at the bottom right of the screen.