We are pleased to accept returns and exchanges on eligible items within 14 days of the items being delivered.
What you receive back depends on the discount applied at purchase:
- Full price to 29% off — refunded to your original payment method
- 30%–49% off — eligible for exchange or store credit
- 50% off or more — final sale, not eligible for return or exchange
Please note that shipping charges paid on the original order are non-refundable.
No exceptions made for final sale items purchased at 50% or higher discount, items at 50% or more are labelled Final Sale on the product page and again at checkout.
To be accepted, all returned merchandise must be in pristine, original condition—unworn, unwashed, undamaged, and with all original tags securely attached.
Link to Return Portal here.
Holiday Shipping & Returns Update
Orders placed between October 23 and December 25 qualify for our extended holiday return period.
Eligible orders may be returned for store credit or exchange through January 8.
If you would like a refund to your original form of payment, the order must be returned within 14 days, in accordance with our standard return policy.
Please note that the extended holiday return period applies only to store credit and exchanges. It does not extend the 14 day refund period.
Pre-Loved: Pre-Loved items are all final sale, and are not eligible for return or exchange. (No exceptions)
For all returns, there will be a $21.95 processing and handling fee that will be deducted from the total refund. International customers must start a return through our return portal, and will need to ship the returned items back to our Returns Warehouse via their preferred shipping method. They will be responsible for all shipping/customs charges associated with the return, and will be required to provide the tracking information to our Customer Support team at customerservice@alpnrock.com.