Returns/Exchanges

• What is your return/exchange policy?

  We are pleased to accept returns and exchanges on eligible items within 14 days of the items being delivered. Items purchased at a net discount of 30%–49% are eligible for exchange or store credit in the form of an electronic gift card. Items purchased at a net discount of 50% or greater, as wel...

• How can I start a return?

  To initiate a return or exchange, please visit our dedicated Returns Portal, accessible here. We kindly ask that you review our Return Policy in full to confirm your item’s eligibility. You will need your order number along with the postal code associated with the original shipping address. If y...

• How do I exchange an item?

  To initiate an exchange, please visit our dedicated Returns Portal, accessible here. We kindly ask that you review our Return Policy in full to confirm your item’s eligibility. You will need your order number along with the postal code associated with the original shipping address. Within the po...

• Can I send back items from different orders?

  At this time, we are unable to accept returns that include items from multiple orders within a single shipment. If you wish to return items from different orders, we kindly ask that a separate return be initiated for each order and that each be shipped individually using the corresponding return...

• When I can expect my return to be fully processed?

  Please allow up to ten (10) business days for your return or exchange to be processed once it has been dropped off with the carrier using the pre-paid label we provided. Upon receipt and verification at our warehouse, you will receive an email confirmation with either your refund notification or ...

• I purchased an Alp N Rock item at a retailer. Am I able to return it to your online store?

  At this time, we are unable to accept returns for Alp N Rock products purchased through third-party retailers. However, we are proud to partner with exceptional retail partners who typically offer accommodating return policies. We kindly recommend reaching out directly to the retailer from whom ...