Returns/Exchanges
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What is your return/exchange policy?
We are pleased to accept returns and exchanges on eligible items within 14 days of the items being delivered. What you receive back depends on the discount applied at purchase: Full price to 29% off — refunded to your original payment method 30%–49% off — eligible for exchange or store credit 5... -
To initiate a return or exchange, please visit our dedicated Returns Portal, accessible here. We kindly ask that you review our Return Policy in full to confirm your item’s eligibility. You will need your order number along with the postal code associated with the original shipping address. If y...
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To initiate an exchange, please visit our dedicated Returns Portal, accessible here. We kindly ask that you review our Return Policy in full to confirm your item’s eligibility. You will need your order number along with the postal code associated with the original shipping address. Within the p...
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Can I send back items from different orders?
At this time, we are unable to accept returns that include items from multiple orders within a single shipment. If you wish to return items from different orders, we kindly ask that a separate return be initiated for each order and that each be shipped individually using the corresponding return... -
When I can expect my return to be fully processed?
Please allow up to ten (10) business days for your return or exchange to be processed once it has been dropped off with the carrier using the pre-paid label we provided. Upon receipt and verification at our warehouse, you will receive an email confirmation with either your refund notification or ... -
I purchased an Alp N Rock item at a retailer. Am I able to return it to your online store?
At this time, we are unable to accept returns for Alp N Rock products purchased through third-party retailers. However, we are proud to partner with exceptional retail partners who typically offer accommodating return policies. We kindly recommend reaching out directly to the retailer from whom ... -
Can I return a final sale item?
Items marked as final sale are not eligible for return or exchange, and we're not able to make exceptions. Any item discounted 50% or more is final sale. You'll see Final Sale displayed in two places before you buy: On the product page At checkout Items discounted 30%–49% aren't final sale — th... -
Can I return an item outside the return window?
We are unable to accept returns submitted outside of our return window. To keep our policy fair and consistent for all customers, we’re not able to make exceptions. You can review our full policy here: https://alpnrock.com/pages/helpcenter -
My order has items at different discount levels
Return eligibility is applied per item, not per order. If your order contains items purchased at different discount levels, each one is treated separately. For example, in a single order you might be able to receive a refund for a full price item, store credit for an item purchased at 35 percent... -
What condition do returned items need to be in?
All returned merchandise must arrive in pristine, original condition: unworn, unwashed, undamaged, and with all original tags securely attached. Trying an item on is fine. Wearing it out, washing it, or removing the tags is not. We are not able to accept items with: Tags removed, cut, or ...