Other Frequently Asked Questions

• Can I use more than one discount code?

  At this time, only one discount code may be applied per order. Discount codes are valid on full-priced items and cannot be combined with sale items or other promotions.

• Do you know what products are available at retail stores?

  Alp N Rock products are carried by select retail partners. Each retailer manages their own inventory, so we’re unable to confirm which specific items are currently available in store. We recommend contacting the retailer directly for the most accurate information.

• How can I contact Customer Service?

  For the fastest service, email our team at customerservice@alpnrock.com or reply directly to any message from us. Customer Care Hours: Monday–Friday, 8:00 AM – 4:00 PM PST We handle support by email rather than by phone so we have your order details in front of us and a written record of anythi...

• How do I reset my password?

  To reset your password, simply click the “Forgot Password” link on the login page. A secure link will be emailed to you, allowing you to create a new password. Alternatively, you may contact our Customer Service team at customerservice@alpnrock.com, and they will promptly send you a password res...

• Will you make more of the sold out styles?

  Due to the collectability and uniqueness of our garments, we keep each season's collection intentionally small, and most pieces aren't reproduced once sold out. If a style does return, our restock notification list is the first to know. On any sold-out product page, select your size and choose ...